Please read these Terms of Use carefully before using the Thrillark platform. By accessing the Platform or making a Booking, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. About Thrillark

Thrillark is an online marketplace that connects travellers with third-party experience providers ("Suppliers"). We make it easy to discover, browse, and book tours, activities, and experiences around the world.

Thrillark FZC is incorporated in the United Arab Emirates and operates the Platform globally. These Terms govern your use of the Platform, including our website, mobile applications, and related services.

Thrillark acts as an intermediary marketplace — we facilitate bookings on your behalf, but the experience itself is delivered by the Supplier. By booking through Thrillark, you enter into a direct agreement with the relevant Supplier for the delivery of the experience.

2. Definitions

Throughout these Terms, the following words have the meanings set out below:

• "Thrillark", "we", "us", or "our" refers to Thrillark FZC, including its affiliates, employees, and agents.
• "User", "you", or "your" means any individual who accesses or uses the Platform.
• "Platform" means the Thrillark website, mobile app, and all related services.
• "Services" or "Experiences" means the tours, activities, attractions, and experiences listed on the Platform.
• "Supplier" means an independent third-party operator who delivers a Service.
• "Booking" means a reservation made through the Platform for a Service.
• "Voucher" means the electronic booking confirmation sent to you upon a successful Booking.

3. Eligibility

To use the Platform and make Bookings, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. By using the Platform, you represent that you meet these requirements.

You are responsible for ensuring that all information you provide — including your name, email address, and payment details — is accurate and kept up to date. Thrillark is not responsible for issues caused by inaccurate or outdated information.

4. Making a Booking

When you make a Booking on the Platform, you are entering into an agreement with the Supplier to participate in the relevant experience. Thrillark's role is to facilitate that booking on your behalf.

A Booking is confirmed once: (a) full payment has been successfully processed, and (b) a Voucher has been sent to your registered email address or made available in your account. Until both conditions are met, a Booking is not confirmed.

Thrillark reserves the right to decline or cancel a Booking at any time before confirmation, without liability.

By completing a Booking, you also agree to any Supplier-specific terms and conditions applicable to that experience, which will be communicated to you at the time of booking.

5. Pricing and Payment

All prices displayed on the Platform are in the currency shown and include applicable taxes unless stated otherwise. Prices may vary by date, availability, and currency exchange rates.

Full payment is required at the time of booking. We use trusted third-party payment processors to handle transactions securely. Thrillark does not store your full card details.

If a pricing error occurs due to a technical issue or a Supplier error, Thrillark reserves the right to correct the price and give you the option to confirm the Booking at the correct price or receive a full refund.

6. Vouchers and Digital Delivery

All Bookings are fulfilled digitally. Once your Booking is confirmed, your Voucher will be sent to the email address registered to your account, or made available within your account on the Platform.

Please ensure your email address is correct and that you have access to it. Thrillark is not liable for delivery failures caused by an incorrect email address, spam filters, inbox storage limits, or any other issue outside our control.

It is your responsibility to present a valid Voucher to the Supplier at the time of the experience. Thrillark is not responsible for denied entry resulting from an invalid, expired, or missing Voucher.

7. Cancellations and Refunds

Each Supplier sets their own cancellation and refund policy, which is displayed on the relevant listing page before you complete your Booking. We encourage you to review this policy carefully before booking.

As a general principle, Bookings are non-refundable once confirmed unless the Supplier's policy expressly allows for cancellation. Where a refund is approved by the Supplier, Thrillark will process it within a reasonable timeframe after receiving the funds from the Supplier. Processing fees and payment gateway charges are non-refundable.

If your experience is cancelled or significantly modified by the Supplier, Thrillark will work with the Supplier to provide you with an appropriate remedy as per their policy, which may include a refund, rebooking, or voucher credit. Thrillark's ability to secure a refund is dependent on the Supplier's cooperation.

To request a cancellation or refund, please contact Thrillark's customer support team. We will do our best to assist you and liaise with the Supplier on your behalf.

8. Supplier Changes and Cancellations

Suppliers may occasionally need to modify, reschedule, or cancel an experience due to operational, safety, weather, or regulatory reasons. When Thrillark is informed of such changes, we will make reasonable efforts to notify you promptly.

Your available remedies in such situations are governed by the Supplier's applicable policy. Thrillark will support you in navigating the process but is not independently liable for Supplier-driven changes.

9. Your Responsibilities

When using the Platform, you agree to:

• Provide accurate and truthful information at all times;
• Use the Platform only for lawful purposes;
• Not make speculative, false, or duplicate Bookings;
• Not use any automated tools (such as bots or scrapers) to access the Platform without authorisation;
• Not attempt to circumvent security features or misuse promotions, discount codes, or reward programmes;
• Comply with all Supplier requirements, including any health, age, or fitness restrictions applicable to an experience.

10. Payment Disputes

If you have a concern about a charge on your account, please contact Thrillark's customer support team first. We take all billing queries seriously and aim to resolve them fairly and promptly.

If you initiate a payment dispute or chargeback with your bank or card provider without first giving Thrillark a reasonable opportunity to resolve the issue, we may contest that dispute using the transaction and delivery records we maintain. Initiating a chargeback for a Booking that was validly confirmed and delivered may be considered a breach of these Terms, and Thrillark reserves the right to take appropriate action in such cases.

11. Fraud Prevention

Thrillark uses automated systems and manual review to detect and prevent fraudulent activity on the Platform. If we identify or suspect fraudulent use — including the use of stolen or unauthorised payment credentials, or deliberate misuse of our refund or dispute processes — we reserve the right to cancel the affected Booking, suspend or close the account, and report the matter to relevant authorities.

Thrillark cooperates with payment networks and law enforcement agencies in the investigation of fraud.

12. Participation and Risk

Some experiences listed on the Platform involve physical activity and carry inherent risks. It is your responsibility to assess whether an experience is suitable for you, taking into account your own health, fitness, and any relevant personal circumstances.

Thrillark strongly encourages you to disclose any relevant medical conditions or limitations to the Supplier before participation. Thrillark is not responsible for any injury, illness, or loss arising from your participation in an experience.

13. Our Relationship with Suppliers

Suppliers on the Platform are independent third parties. Thrillark does not own, manage, or control the experiences they offer, and is not responsible for their acts or omissions. Listing an experience on the Platform does not constitute Thrillark's endorsement of a Supplier or the quality or safety of their experience.

Thrillark takes reasonable steps to partner with reputable Suppliers, but we cannot guarantee the accuracy of all listing information, which is provided and maintained by Suppliers themselves.

14. Intellectual Property

All content on the Platform — including the Thrillark name, logo, design, text, and graphics — is owned by or licensed to Thrillark FZC. You may not reproduce, distribute, or commercially use any of this content without our prior written consent.

You retain ownership of any content you submit to the Platform (such as reviews), but by submitting it, you grant Thrillark a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with the Platform.

15. Limitation of Liability

Thrillark provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by law, we do not make any warranties — express or implied — about the Platform, the accuracy of listings, or the quality of any experience delivered by a Supplier.

Thrillark shall not be liable for any indirect, incidental, or consequential loss or damage, including loss of profit, data, or opportunity. In any event, our total liability to you in relation to a specific Booking shall not exceed the amount you paid for that Booking.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

16. Privacy

Thrillark collects and processes your personal data in accordance with our Privacy Policy, which is available on the Platform. By using the Platform, you acknowledge that your data may be processed in countries other than your own, in accordance with applicable data protection law.

17. Third-Party Links and Services

The Platform may contain links to third-party websites or integrate third-party services (such as payment processors or mapping tools). Thrillark is not responsible for the content or privacy practices of any third party, and the inclusion of a link does not imply endorsement.

18. Force Majeure

Thrillark shall not be liable for any delay or failure to perform its obligations where such failure is caused by events beyond our reasonable control — including natural disasters, pandemics, government actions, infrastructure failures, or disruptions caused by third-party Suppliers.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable laws. When we make material changes, we will update the "Effective Date" at the top of this page. Your continued use of the Platform after any change constitutes acceptance of the updated Terms.

We encourage you to check this page periodically for updates.

20. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates. If you have a dispute with us, please reach out to our customer support team first — we'll always try to resolve things amicably.

If a dispute cannot be resolved informally, it shall be referred to arbitration under the rules of the Dubai International Arbitration Centre (DIAC), conducted in English, with Dubai as the seat of arbitration. This does not limit Thrillark's right to seek urgent relief from a competent court where necessary.

21. General

If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply. Thrillark's failure to enforce any provision does not constitute a waiver of that right. These Terms, together with our Privacy Policy and any applicable Supplier terms, form the entire agreement between you and Thrillark.

These Terms are written in English. Any translated version is provided for convenience only, and in case of any inconsistency, the English version prevails.

22. Contact Us

If you have any questions about these Terms or need help with a Booking, please get in touch:

• Email: legal@thrillark.com
• Customer Support: Via the Help Centre on the Platform
• Registered Office: Thrillark FZC, United Arab Emirates